Crisis & Issues Management

Preserving trust through stormy waters

When a crisis hits, every word matters. Whether you're speaking to staff, government, or the public, how and when you communicate will shape the outcome as much as what actually happened. At Upstream, we help you act fast, stick to the facts, and say what needs to be said — clearly and calmly.

From the first holding statement to ongoing updates, we’ll guide you through what to say, when to say it, and how to keep control of the story. From ignoring a weak attack to responding with clarity and moral authority when it counts, negative information is inevitable. What matters is how you handle it.

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Response

We help you act fast and speak clearly when a crisis hits.

Trust

We craft messages that protect your credibility and reputation.

Coordination

We reinforce your voice with validators across channels, audiences, and platforms.

Clear, Calm, and Credible

We help you take control of a crisis with calm and confident communication.

Serving Outstanding Clients For Over 10 Years

From global corporations to critical Canadian industries, we’ve been trusted to lead when the stakes are high.

Ready to Shape the Narrative?

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